Pool & Spa Works, Inc. ("Pool & Spa Works," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.poolspaworks.com or interact with us in person, by phone, or by email. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website.
1. Information We Collect
We may collect the following types of personal information:
2. How We Collect Information
We collect information in the following ways:
3. How We Use Your Information
We use the information we collect to:
4. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:
5. Cookies and Tracking Technologies
Our website (www.poolspaworks.com) may use cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device. You may set your browser to refuse cookies, though some features of our website may not function properly as a result.
We may use third-party analytics tools (such as Google Analytics) to help us understand how visitors use our site. These services may collect data about your online activity across websites.
6. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, provide ongoing services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will dispose of it in a secure manner.
8. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
9. Illinois Residents
If you are a resident of Illinois, you may have additional rights under Illinois privacy laws, including the Illinois Personal Information Protection Act (PIPA). We are committed to complying with applicable Illinois law regarding the protection and proper use of personal information.
10. Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete such information.
11. Third-Party Links
Our website may contain links to third-party websites, including our financing partner (Lyon Financial) and map services. We are not responsible for the privacy practices of those websites and encourage you to review their respective privacy policies.
12. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. We will post the revised policy on our website with an updated effective date. Your continued use of our website or services following the posting of changes constitutes your acceptance of those changes. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Pool & Spa Works, Inc.
1917 Ferro Drive, New Lenox, IL 60451
Phone: (815) 724-0831
Email: [email protected]
Website: www.poolspaworks.com
Pool & Spa Works, Inc. ("Pool & Spa Works," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.poolspaworks.com or interact with us in person, by phone, or by email. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Your name, mailing address, email address, and phone number.
- Project Information: Details about your pool, spa, or landscaping project, including property information and preferences.
- Financial Information: If you apply for financing through our third-party financing partner (Lyon Financial), that information is collected and processed by them under their own privacy policy.
- Communications: Records of your emails, messages, or other correspondence with us.
- Website Usage Data: IP address, browser type, pages visited, time spent on pages, and other technical data collected automatically via cookies and similar technologies.
2. How We Collect Information
We collect information in the following ways:
- Directly from you when you fill out our contact form, call us, email us, or visit our store.
- Automatically through your use of our website via cookies, web beacons, and analytics tools.
- From third parties such as financing partners or industry referral networks, in connection with a transaction or service.
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and schedule appointments or consultations.
- Provide pool, spa, and related construction, service, and repair services.
- Prepare project estimates and design proposals.
- Process transactions and communicate about your project.
- Send you relevant promotional materials, seasonal offers, or service reminders (you may opt out at any time).
- Improve our website, services, and customer experience.
- Comply with legal obligations and enforce our terms.
4. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:
- Service Providers: With trusted vendors or contractors who assist in delivering our services (e.g., subcontractors, suppliers), bound by confidentiality obligations.
- Financing Partners: If you pursue financing, your information may be shared with Lyon Financial or other financing partners solely for that purpose.
- Legal Requirements: When required by law, court order, or governmental authority, or to protect the rights, property, or safety of Pool & Spa Works, our customers, or others.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Cookies and Tracking Technologies
Our website (www.poolspaworks.com) may use cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device. You may set your browser to refuse cookies, though some features of our website may not function properly as a result.
We may use third-party analytics tools (such as Google Analytics) to help us understand how visitors use our site. These services may collect data about your online activity across websites.
6. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, provide ongoing services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will dispose of it in a secure manner.
8. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access the personal information we hold about you.
- The right to request correction of inaccurate or incomplete information.
- The right to request deletion of your personal information, subject to applicable legal obligations.
- The right to opt out of receiving marketing communications from us.
9. Illinois Residents
If you are a resident of Illinois, you may have additional rights under Illinois privacy laws, including the Illinois Personal Information Protection Act (PIPA). We are committed to complying with applicable Illinois law regarding the protection and proper use of personal information.
10. Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete such information.
11. Third-Party Links
Our website may contain links to third-party websites, including our financing partner (Lyon Financial) and map services. We are not responsible for the privacy practices of those websites and encourage you to review their respective privacy policies.
12. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. We will post the revised policy on our website with an updated effective date. Your continued use of our website or services following the posting of changes constitutes your acceptance of those changes. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Pool & Spa Works, Inc.
1917 Ferro Drive, New Lenox, IL 60451
Phone: (815) 724-0831
Email: [email protected]
Website: www.poolspaworks.com